Information Security

Information Security is built into all our products and services from the ground up. Our CISO believes that security needs to be in the DNA of everything we do – thus ensuring our internal processes are managed effectively. This formula is applied to all our products and services that we supply to our clients.

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Internally

Within Doordeck we have a set of robust policies and standards which ensures we align ourselves to the working practices of ISO27001. All staff are required to comply with the policies that are in place. All products and services that we use, develop, or deploy are put through a standard risk-based approach review.

Externally

Our platform and operational security that is held within AWS is certified under ISO/IEC 27001:2013, the international best practice standard for Information Security Management Controls which is independently audited.

Additionally, we also comply with best practices and regulations in relation to the management of personal data under the UK Data Protection Act 2018 (DPA) and the European Union General Data Protection Regulation (The GDPR).

Amazon Web Services

Having our IT infrastructure with AWS provides security that is designed and managed in alignment with best security practices and a variety of IT security standards. The following is a partial list of assurance programs with which AWS complies:

  • SOC 1/ISAE 3402, SOC 2, SOC 3
  • FISMA, DIACAP, and FedRAMP
  • PCI DSS Level 1
  • ISO 9001, ISO 27001, ISO 27017, ISO 27018

Physical Security (AWS)

Having our service operate on Amazon Web Services (AWS) ensures that we can work in a manner which is certified under a number of global compliance programmes which underlines best practices in terms of data centre security.

  • ISO 27001 Information Security Management Controls
  • PCI-DSS Level 1 Payment Card Standards
  • ISO 27018 Personal Data Protection
  • SSAE16/SOC 1, SOC2 and SOC 3
  • FIPS United States Government Security Standards

For the full list of AWS compliance programs
see: ​https://aws.amazon.com/compliance/pci-data-privacy-protection-hipaa-soc-fedramp-faqs/
More information about AWS data centre controls may be found here: ​https://aws.amazon.com/compliance/data-center/controls/

Network Security

We have dedicated automated systems in place to protect against Distributed Denial of Service (DDoS) attacks as well as man-in-the-middle attacks. We use reputable registrars to protect against domain hijacking and “phishing” attacks.

Encryption

All internet traffic is encrypted at a transport level and confidential information is encrypted at rest. We use best practices in terms of encryption key storage and security.

Strong Access Control

Our platform provides a role based, hierarchical security model with two-step authentication and multi-factor authentication for sensitive systems. All access is logged and audited for suspicious/anomalous behaviour.

Infinite integrations.

We're developing new integrations with access control products faster than we can list them — so there's a good chance we've already integrated with your door system.

Get in touch to find out more.

Some of Our Clients

EIG has been using Doordeck since 2016, I can strongly recommend their SaaS solution works perfectly alongside my existing Paxton Door access control hardware. As my staff have been using Doordeck for many years they had the added confidence that EIG were already ahead of the times.

Lisa

FD , Estate Insurance Group (EIG)

Being a multi-tenant landlord, I need to be able to provide access for multiple trades people, and have visibility of the comings and goings to ensure my buildings are secure and run efficiently. Being able to issue visitor passes for specific entry and exit times solves the need to be at the building to let the workmen in.

Nick

Chairman, Property Consolidation LLP

It seems super safe. The app is really well designed and easy to use. The widget is very convenient to open the door from a distance (especially in times of Covid, when it is nice to avoid touching door handles, etc).

Pedro

Tenant, RMG managed property

Since integrating Doordeck with our existing ACT door access control hardware we have been able to provide smartphone zero touch door entry to our tenants, particularly important during these times where tenants want to feel at ease.

Freddy

CEO, Savvy

Doordeck was the logical access system for us. The UI is intuitive and easy to navigate, and when we need support the team are beyond helpful. We'd highly recommend Doordeck to anyone.

Sarah Martin

Programme Manager, Cisco

Big fan of Doordeck! The app is really easy to use and if you have any problem the support team is really quick and helpful. Everyone in the office comments on how fantastic it is.

Christil Asamoah

Manager, Rainmaking Loft

It was simple and straight forward to operate, easy and simple to install on my Android phone. I am really impressed. This block also had electronic gates, which I did use, again worked well to get in.

Mark

Electrician, RMG managed property

I love Doordeck. It's made my life easier and helped provide additional logs of all time stamps comings and goings from the building. It’s also help me to save money and time.

Arilma

Office Manager, Property Consolidation LLP

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