Doordeck Administrator Guide

A. Using the Doordeck web app as an admin

1. From the web app landing page, select the circular icon in the top left of the page to show the list of sites at which you have Doordeck access.
2. Select the required site name to show all the locks at that site for which your account has a key. Each key will be marked as either Admin or User depending on your permission level.
3. For your Admin locks, click the name of the lock to show its admin screen. The lock admin screen has options to SHARE and UNLOCK, as well as five lock management icons:
4. Select the Users icon to view the names and email addresses of all admins and users who have a key for the lock.
5. Select the Activity icon to show the specific times of all activity on the lock, including general unlocks, unlocks using a Doordeck key, user additions/removals and admin permission changes.
6. Select the Time Restrictions icon to view and manage the time restrictions and open hours for the lock. Adding time restrictions restricts the time periods when a Doordeck key can be used to unlock it, while adding open hours leaves it unlocked for anyone during specific time periods.
7. Select the Geofencing icon to add/remove IP restrictions and enable/disable geofencing for that lock.
8. Select the Settings icon to set a default name for the lock and Doordeck key, and to specify the unlock time window.

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B. How to manage user access using the Doordeck web app

1. 1. Follow steps 1-3 of Using the web app as an admin.
2. Select the Users icon, then select SHARE.
3. On the Share screen, highlight all the locks for which you would like to share a Doordeck key, then select CONTINUE.
4. In the Email addresses field, enter the email address of the person you would like to share key access with, then select CONTINUE. The email address will be highlighted automatically.
5. Repeat step 4 if you would like to add key access for multiple users.
6. Select CONTINUE again to set options for the new users.
7. Flick the Administrator switch to add the user to the lock as an admin, or leave it switched off to add them as a standard user.
8. Flick the Time Period switch to set a start date/time and an end date/time for the user’s Doordeck key access, or leave it switched off to give the user indefinite access.
9. Select SHARE to finalise the changes.
10. Once a user or an admin has been added to the lock, select the dustbin icon next to their name and email address on the lock’s Users page to cancel their key and remove them from the list.

C. How to monitor user activity and audit trails using the Doordeck web app

1. Follow steps 1-3 of Using the web app as an admin.
2. Select the Activity icon to show the specific times of all activity on the lock, including unlocks using a Doordeck key, user additions and removals and admin permission changes.
3. Enter the relevant search term into the Search activity field to refine the activity log by activity type (eg ‘unlock’)
4. Enter a user email into the Search activity field to view the audit trail for a specific user.

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D. How to manage time restrictions and open hours using the Doordeck web app

1. Follow steps 1-3 of Using the web app as an admin.
2. Select the Time restrictions icon to view existing time restrictions or open hours for the lock.
3. To add a time restriction to the lock, select the plus sign (+) below Time Restrictions to enter the Add Time Restriction screen. Select the day/s of the week and start/end times when you would like the lock to open using a Doordeck key, then select SAVE.
4. Repeat step 3 if you would like to add multiple different time restrictions for different days.
5. To set specific open hours for the lock, select the plus sign (+) below Open Hours to enter the Add Open Hours screen. Select the relevant day/s of the week and start/end times for when you would like the lock to be open, then select SAVE.
6. Repeat step 3 if you would like to add multiple different open hours for different days.
7. If required, use the Add Exceptions field to list specific dates on which you wish to override the usual open hours (eg if premises are required to remain locked on Christmas Day), then select SAVE.
8. Once the time restrictions and open hours have been confirmed and listed, select the dustbinicon next to any time restriction or open hours to remove it from the list.

E. How to manage IP restrictions and geofencing using the Doordeck web app

1. Follow steps 1-3 of Using the web app as an admin.
2. Select the Geofencing icon to view any existing geofencing set-up or IP restrictions for the lock.
3. To set IP restrictions for the lock, select the plus sign (+) below IP Restrictions to enter the Add IP Restrictions screen. Enter an IP address into the text field to restrict Doordeck key access for the lock to users on that network, then select SAVE.
4. To set up geofencing for the lock, select the plus sign (+) below Geofencing to enter the Geofencing screen, and enter a site name or postcode into the Set location field to pinpoint the site on the map with the marker.
5. Select the Set radius field to determine the radius (in metres) around the map marker in which Doordeck keys are functional. Type a specific number into the field; alternatively, use the up/down arrows in the field to increase/decrease the radius.
6. Select the Select accuracy field to change the required level of accuracy for the lock’s functional radius. A FINE level of accuracy will take longer to load while restricting Doordeck key access to a very specific functional radius around the lock, while a LOW level of accuracy will load faster but will provide a wider, less specific functional radius for Doordeck key access.
7. Select SAVE to confirm all the changes.

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F. How to manage lock settings using the Doordeck web app

1. Follow steps 1-3 of Using the web app as an admin.
2. Select the Settings icon to view and edit the name of the lock (and Doordeck key) and to specify the unlock time window.
3. To edit the name of the lock, select the Name field and enter the new name. This will change the name of the lock on your account in the web app, as well as the name of the corresponding Doordeck key in the app.
4. As an admin, if you also wish to edit the default name of the lock for all users, check the box next to Set as default name for everyone. This will only override the lock/key name for other uses if they have not already renamed it on their own account.
5. To edit the unlock time window, select the UnlockTime field and type in the number of seconds for which you want it to stay unlocked. Alternatively, use the up/down arrows in the field to increase/decrease the number of seconds.
6. Select SAVE to confirm all the changes.

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G. How to share a key from within the Doordeck app

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1. From the Keys screen, tap the Share icon to reveal the Share a Key window. This will show a list of all the keys for which you have admin permissions.
2. Highlight the names of all the keys you want to share, then tap Next.
3. Tap the Email address field to activate the keyboard. Type in the email address for the new user, then tap the plus sign (+) to confirm the address and hide the keyboard. The new user’s email address will appear in Share a Key window below the Email address field. (Tap Back to return to the list of keys if you wish to change these at any point.)
4. Repeat step 3 until you have added email addresses for all the required new users, then tap Next.
5. Tap Permanently if you wish to share the key with the new users indefinitely, then tap Share to confirm.
6. Tap Visitor Pass if you wish the new users to have access to the key during a specific time window. Tap Start date to set the access start date, then tap End date to set the access end date. Tap Share to confirm.
7. A message will appear to confirm whether or not the key has been successfully shared with the new users. Tap Done to return to the Keys screen.