In the bustling city of Manchester, Piccadilly Place stands as a testament to modern, efficient, and secure workspace solutions, boasting a 320,000 sq ft office. With Colliers International Property Management team at the helm, the office is home to prominent tenants like Barclays Bank, Arup, the NHS, and flexible office space provider Orega.
We met with Tobie Chapman, the Estates Manager at Colliers to discover how Doordeck has transformed Colliers’ building access management through Locale’s smart building platform.
What were the primary challenges Piccadilly Place faced in terms of access
control prior to implementing Doordeck?
Before incorporating Doordeck into our facilities management and access management operations, we faced several challenges. Managing access between Three and Four Piccadilly Place required a system that guaranteed security while offering flexibility. With various tenants, we needed a mobile access control solution that could embed into our tenant experience platform and cater to multiple companies in the building and their staff without compromising on convenience or security.
How has Doordeck facilitated a smoother synergy between the two buildings at Piccadilly Place?
Doordeck’s mobile access has been instrumental in bridging building access and management between Three and Four Piccadilly Place. With its software only mobile access technology, tenants can seamlessly move between the buildings without a keycard and use a digital key via their smartphone and the Locale app, enhancing the flow and reducing friction points. The system also allows us to manage and monitor access remotely, ensuring that occupiers have the right level of access at all times. This has not only streamlined operations through reducing the time and expense of printing keycards but also improved the overall convenience and user experience for our occupiers. We have mobile access being used for the recycling store, lifts, receptions, speed lanes, and will be rolled out to the bike storage early Q1 2024.
Can you elaborate on the ease of integration of mobile access with your existing infrastructure and how it has benefited the occupiers?
Integrating Doordeck with the Locale app and our PAC access control system's hardware was a smooth process. Creating a unified access management solution embedded in our Locale app has resulted in a unified platform where occupiers can enjoy keyless, secure NFC mobile entry through their Android or iOS phone, while we can easily manage access control remotely. Occupiers now have a hassle-free, secure method of access that they can rely on. This integration supports the management of our 26 doors efficiently and enhances the experience for over 900 active users.
Active Users: 900
Access Control Integration: PAC
Third Party Building Management Application Integration: Locale
How has Doordeck enhanced the user experience for tenants and improved
daily operations for the management team?
User experience for our tenants has been transformed by providing a reliable,
secure, and convenient mobile access solution. With their smartphones, tenants
can easily gain access to their respective spaces without worrying about
remembering and carrying around unnecessary physical keycards. From a
management perspective, the system’s ease of use and remote 24/7 access point
granting or removal provides a considerable amount of additional building security
than our legacy PAC access control key card system did. We now also have the
ability to grant or deny access within minutes and even set start and end times for
the access, therefore if a visitor is attending a meeting for an hour or a contractor
needs out of hours access we can provide that within minutes.
How has Doordeck integration with the Locale app positively impacted
security and access management during weekends and out of office hours?
Doordeck provides precise control over who can access the premises at any given
time. For out of hours and weekends, we can easily set up access for specific
individuals or groups, accommodating tenants that require access during these
times without compromising security. Temporary access for contractors or visitors
can also be granted and revoked remotely, providing flexibility and peace of mind these times without compromising security. Temporary access for contractors or visitors can also be granted and revoked remotely, providing flexibility and peace of mind for our building management team.
What are the environmental benefits of transitioning from plastic access cards to Doordeck’s digital solution?
By transitioning to Doordeck, we've significantly reduced our reliance on plastic access cards. This shift not only aligns with our commitment to sustainability but also eliminates the waste and environmental impact associated with producing, distributing, and disposing of physical access cards. The digital access solution offers an environmentally friendly alternative while enhancing the access experience for our tenants.
Looking ahead, how do you envision Doordeck supporting the future adoption of mobile access with Colliers and your portfolio of buildings?
We are confident that Doordeck will be a cornerstone in converting legacy access control keycard systems to mobile access. As our buildings have a vast number of different access control systems and branded readers, Doordeck is the only NFC mobile access solution for Android and iPhone that provides mobile entry and integration with all major access control system hardware, no matter the brand installed in the building. It’s well priced and provides the ability to scale and modernise our full portfolio whilst simultaneously enhancing the level of security that our buildings have. The platform enables us to easily add additional doors, increase or decrease the number of users and spaces, supporting our commitment to providing a secure, convenient, and efficient environment for all occupiers at Piccadilly Place.
“Colliers at Piccadilly Place embodies a progressive vision for workplace management that resonates with our commitment to access control security and innovation. Collaborating with Tobie and Locale has enabled us to co-create an environment where efficiency, security, and technology intersect to deliver an unparalleled access and smart building management experience for tenants.”